📄 Unified Policy Document for Multivendor Marketplace

Last Updated: 22nd November, 2025

This marketplace includes multiple vendors. Each vendor may have their own return rules, but these are the general guidelines:

3. Refund & Return Policy

3.1 Eligibility

• Damaged or defective products
• Expired or incorrect items
• Vendor-approved personal preference returns

3.2 Return Window

Most vendors allow 3–7 days (displayed on product page).

3.3 Refund Processing

• Refund after vendor approval
• Returned to original payment method
• Processing time: 3–10 business days

3.4 Non-returnable Items

• Perishable goods
• Personal care items
• Digital products
• Items marked “non-returnable”